Privacy policy

This Privacy Policy describes how www.swedenkitchen.ee collects, uses and protects the personal information that you provide to us when you visit and shop online. Our aim is to ensure that your privacy is protected and your personal data is secure.

1. Data controller

The controller of your personal data is: 

SwedenKitchen OÜ 

Metsise 26 Võsu alevik Haljala vald, Estonia

17185535

info@swedenkitchen.ee

2. Collection and processing of personal data

We collect your personal information for the following purposes:

  • Processing and filling orders: Information needed to receive, process, deliver and communicate with you about your orders.
  • Customer relationship management: To provide customer support, answer questions and handle complaints.
  • Ensuring e-shop functionality: To manage shopping cart content and improve the user experience.
  • Direct marketing: If you have given your consent, we will send you newsletters, offers and marketing communications. You always have the right to withdraw your consent at any time by clicking on the link at the end of the newsletter.
  • Website analysis: We collect non-personally identifiable information about you (e.g. IP address, web browser, pages visited) to analyse your use of the e-shop and improve our services.

3. Personal data collected

Depending on your activity in the e-shop, we may collect the following information:

  • Personal data: Name and surname, e-mail address, telephone number, delivery address.
  • Payment details: We do not store or process customer payment data (e.g. credit card number). All payment processing takes place in a secure environment provided by third party payment service providers (e.g. Montonio, Stripe, PayPal).
  • Technical data: IP address, browser type, operating system, time and duration of visits.

4. Transfer of personal data to third parties

We will transfer your personal data to third parties only for the purpose of providing the services and only to the extent necessary. These third parties are:

  • Courier service providers: For delivery of your orders.
  • Payment service providers: To receive payments.
  • IT service providers: To manage your website and databases. The information we provide is limited to what is necessary to provide the service.

5. Data retention

We will keep your personal data for as long as it is necessary to fulfil the purpose for which it was collected.

  • Data relating to purchase transactions are kept in accordance with accounting law.
  • Data relating to customer relationships will be kept until the need to manage your orders has expired.
  • The data of subscribers to the newsletter will be stored until consent is withdrawn.

6. Your rights

You are right:

  • Access to your data: Visit your profile and see your saved data.
  • Request corrections: Ask to correct incorrect information.
  • Request the deletion of data ("right to be forgotten"): Request the deletion of your data when it is no longer needed.
  • Data portability: Send your data in machine-readable form or ask for it to be transferred to another service provider.
  • Withdraw consent: Withdraw your consent to the processing of your data (e.g. for direct marketing).
  • Objections: Object to the processing of your data.

7. Security measures

We take all necessary physical, organisational and technical security measures to protect your data against accidental or unlawful destruction, alteration, disclosure or unauthorised access.

8. Changes to the Privacy Policy

We reserve the right to change this Privacy Policy at any time. Changes will take effect upon publication on the e-shop website.

9. Questions and contact

If you have any questions about this privacy policy, please contact us by email at info@swedenkitchen.ee.